Returns, Refunds & Cancellation

You can request cancellation before your order is fulfilled or dispatched. Once a saree has been handed to the courier, it can no longer be cancelled, but you may use the return process after delivery where eligible.

Approved cancellations of prepaid orders are refunded in full to the original payment method. We may also cancel an order if a product becomes unavailable, a payment cannot be verified or the delivery address is not serviceable — in that case any amount paid is refunded in full.

Return requests can be raised within 5 days from the date of delivery. To be eligible, the saree should be unused, unwashed and in its original condition with tags and packaging. Items that have been altered, stitched, customised (fall, pico or blouse work) or damaged after delivery may not be eligible for a discretionary return.

To start a return, contact us with your Order ID, the reason and clear photos of the saree. We will confirm whether the return is approved and share the next steps.

Exchange requests can be raised within 5 days of delivery, subject to the same condition rules as returns and to availability of the replacement saree. If the requested saree is not available, we will offer a refund instead.

If your saree arrives damaged, defective, materially different from its description, or is not the product you ordered, please tell us as soon as possible — ideally within 48 hours of delivery — with your Order ID, photos of the product and packaging, and an unboxing video if you have one. Valid complaints are resolved with a replacement or a refund. Such complaints are not refused simply because the ordinary return window has passed.

Approved refunds are generally initiated within 5–7 business days after approval and any required return verification. Refunds go back to the original payment method through Razorpay. The time taken for the amount to appear in your account after it is initiated depends on your bank or payment provider.

We will tell you by email when a refund has been initiated.

If money was deducted but your order was not confirmed, the payment is normally reversed automatically by your bank or Razorpay. If it has not been reversed, contact us with the payment reference and we will help trace it.

Cash on Delivery is available at no extra charge. You can also prepay online through Razorpay-supported methods such as UPI, cards and netbanking.

Nothing in this policy limits any right you have under applicable Indian consumer protection law. Where the law gives you greater protection, the law prevails. See also our Shipping policy and Terms of Use.

Email contact@urbanbaazaar.com or use the Contact page. Please mention your UrbanBaazaar Order ID for any existing order.