Shipping policy

Shipping Policy

Vyom UrbanBaazaar™

A Division of Vermaverse OPC Private Limited

Effective Date: 11 July 2026

At Vyom UrbanBaazaar™, we are committed to delivering your orders safely, quickly, and efficiently. Please read our Shipping Policy to understand how we process and deliver your purchases.

1. Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festive seasons, promotional sales, or unforeseen circumstances, processing may take slightly longer.

2. Shipping Coverage

We currently deliver across India through our trusted courier partners.

International shipping may be introduced in the future.

3. Estimated Delivery Time

Location Estimated Delivery
Metro Cities 2–5 Business Days
Tier-2 & Tier-3 Cities 3–7 Business Days
Remote Areas 5–10 Business Days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, natural disasters, government restrictions, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges are displayed during checkout.

  • Free Shipping may be offered on selected products or promotional campaigns.

  • Additional shipping charges may apply for heavy, oversized, or remote-area deliveries.

5. Order Tracking

Once your order is shipped, you will receive:

  • Order Confirmation Email

  • Shipping Confirmation Email

  • Tracking Number

  • Courier Partner Details

You can track your shipment using the tracking link provided.

6. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery is unsuccessful due to:

  • Incorrect address

  • Customer unavailable

  • Incorrect phone number

  • Refusal to accept delivery

the package may be returned to us. Re-shipping charges may apply.

7. Address Accuracy

Customers are responsible for providing:

  • Correct Name

  • Complete Delivery Address

  • Landmark (if applicable)

  • Valid Mobile Number

  • Correct PIN Code

Vyom UrbanBaazaar™ shall not be responsible for delays or failed deliveries due to incorrect information provided by the customer.

8. Damaged or Tampered Packages

If you receive:

  • Open package

  • Damaged parcel

  • Torn packaging

  • Missing items

Please:

  • Do not accept the package if visibly tampered.

  • Take photographs before opening (if accepted).

  • Contact our support team within 24 hours of delivery.

Claims reported after this period may not be eligible for resolution.

9. Partial Shipments

If your order contains multiple items, they may be shipped separately depending on product availability and warehouse locations.

No additional shipping charges will be levied for split shipments unless clearly mentioned during checkout.

10. Delivery Delays

Delivery may be delayed due to:

  • Severe weather

  • Floods or natural disasters

  • Political disturbances

  • Government restrictions

  • Courier operational issues

  • High seasonal demand

We appreciate your patience during such situations.

11. Cash on Delivery (COD)

Cash on Delivery (COD) is available only on eligible products and selected PIN codes.

Vyom UrbanBaazaar™ reserves the right to enable or disable COD for any product, location, or customer based on operational requirements.

12. Failed Delivery & Returned Orders

Orders returned because of:

  • Incorrect address

  • Customer unavailable

  • Refused delivery

  • Non-payment (COD)

may be cancelled. Refunds, if applicable, will be processed after deducting applicable shipping or handling charges.

13. Shipping Partners

We work with reliable logistics providers, including but not limited to:

  • Delhivery

  • Blue Dart

  • DTDC

  • Xpressbees

  • Ecom Express

  • India Post

  • Other trusted courier partners

The courier partner is selected based on service availability and delivery location.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Vyom UrbanBaazaar™
A Division of Vermaverse OPC Private Limited

📧 Email: contact@urbanbaazaar.com 
📞 Customer Support: 0657-4506627
🌐 Website: https://www.urbanbaazaar.com

Our Commitment

At Vyom UrbanBaazaar™, we strive to deliver Quality, Value, and Trust with every order. Our goal is to ensure your shopping experience is smooth, secure, and satisfying from checkout to doorstep. Thank you for choosing Vyom UrbanBaazaar™ – Apna Desh. Apna Bazaar. Behtar Kal.