FAQ
Frequently Asked Questions (FAQs)
Vyom UrbanBaazaar™
A Division of Vermaverse OPC Private Limited
Welcome to the Vyom UrbanBaazaar™ Help Centre. Below are answers to the most common questions about shopping on our Shopify store.
Shopping
How do I place an order?
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Browse our collections or search for your desired product.
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Select the size, colour, or variant (if applicable).
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Click Add to Cart.
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Review your shopping cart.
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Click Checkout.
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Enter your shipping information.
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Select your preferred payment method.
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Complete your purchase.
You will receive an order confirmation email once your order has been successfully placed.
Can I buy without creating an account?
Yes. Our Shopify store allows Guest Checkout where available. However, creating an account enables faster checkout, order tracking, and access to your order history.
How do I know if my order was successful?
Once your payment is confirmed, you'll receive:
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Order Confirmation Email
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Order Number
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Payment Confirmation
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Order Summary
If you do not receive a confirmation email, please check your spam folder or contact us.
Can I modify or cancel my order?
Orders may be modified or cancelled only before they are processed for shipment. Please contact us as soon as possible if you need assistance.
Payments
Which payment methods do you accept?
Our Shopify store supports secure payments through available payment providers, including:
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UPI
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Credit Cards
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Debit Cards
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Net Banking
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Wallets
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EMI (where available)
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Cash on Delivery (for eligible products and locations)
Available payment options may vary depending on your location.
Is my payment secure?
Yes. All payments are processed through Shopify's secure checkout and trusted payment gateway providers using industry-standard encryption. We do not store your complete card details or UPI PIN.
My payment failed but money was deducted.
If your payment was deducted and your order was not confirmed:
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Wait for a few minutes.
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Check your email for confirmation.
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If the order was not created, the amount is generally refunded automatically by your bank or payment provider according to their processing timelines.
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If you still need assistance, contact our support team.
Shipping & Delivery
Do you deliver across India?
Yes. Vyom UrbanBaazaar™ delivers to most serviceable PIN codes across India.
How much does shipping cost?
Shipping charges are calculated automatically at checkout based on your delivery address, order value, and promotional offers.
Do you offer free shipping?
Yes. Free shipping may be available on selected products or orders that meet the minimum purchase value during promotional campaigns.
How long will delivery take?
Estimated delivery time:
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Metro Cities: 2–5 Business Days
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Tier-2 & Tier-3 Cities: 3–7 Business Days
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Remote Areas: 5–10 Business Days
Delivery times are estimates and may vary.
How can I track my order?
After your order is shipped, you will receive a tracking link via email. You can also track your order by logging into your customer account (if applicable).
Returns & Refunds
Can I return a product?
Yes. Eligible products may be returned within the return window mentioned on the product page and in our Return & Refund Policy.
How do I request a return?
If your product is eligible for return, contact our customer support team with:
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Order Number
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Reason for Return
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Photos (if the item is damaged, defective, or incorrect)
We will guide you through the return process.
When will I receive my refund?
Once the returned product is received and approved after inspection, your refund will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
What if I receive a damaged, defective, or wrong product?
Please notify us within 24 hours of delivery with clear photographs of:
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The product
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The packaging
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The shipping label
Our support team will review your request and assist you with a replacement or refund, where applicable.
Products
Are your products genuine?
Yes. We strive to offer genuine, quality-checked products sourced from trusted brands, manufacturers, and suppliers.
Will the product look exactly like the images?
We aim to display products as accurately as possible. However, slight variations in colour or appearance may occur due to lighting, screen settings, or manufacturing updates.
How do I choose the correct size?
Please refer to the Size Guide available on the product page before placing your order.
Are all products covered by warranty?
Warranty availability depends on the product and manufacturer. If applicable, warranty details will be mentioned on the product page.
Customer Account
How do I create an account?
Click the Account icon and select Create Account. Enter your details and verify your email (if required).
I forgot my password.
Click Forgot Password on the login page and follow the instructions to reset your password.
How can I update my address or contact information?
Log in to your customer account and update your profile, saved addresses, and contact details from the My Account section.
Privacy & Security
Is my personal information safe?
Yes. We take reasonable technical and organizational measures to protect your personal information in accordance with our Privacy Policy and applicable laws.
Do you sell my personal information?
No. We do not sell or rent your personal information. We share information only with trusted service providers when necessary to process orders, deliver products, or comply with legal obligations.
Discount Codes & Gift Cards
How do I apply a discount code?
Enter your discount or promotional code during checkout in the Discount Code field. Eligible discounts will be applied automatically.
Can I use multiple discount codes?
Generally, Shopify allows only one discount code per order unless otherwise specified during a promotional campaign.
Do you offer gift cards?
If Gift Cards are available, they can be purchased and redeemed during checkout. Availability will be displayed on our store.
Business & Partnerships
Can I place bulk or corporate orders?
Yes. We welcome bulk purchases, corporate gifting, institutional orders, and business enquiries.
Please contact:
Business Email: contact@vermaverse.com
I'm a brand or supplier. How can I sell through Vyom UrbanBaazaar™?
We welcome partnerships with brands, manufacturers, wholesalers, and suppliers. Please send your business profile and product catalogue to contact@vermaverse.com for review.
Contact Us
How can I reach customer support?
Customer Support Email: contact@urbanbaazaar.com
Business Enquiries: contact@vermaverse.com
Website: www.urbanbaazaar.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Still Need Help?
If you couldn't find the answer you're looking for, our customer support team is here to help.
📧 Customer Support: contact@urbanbaazaar.com
🌐 Website: www.urbanbaazaar.com
Vyom UrbanBaazaar™
Apna Desh. Apna Bazaar. Behtar Kal.
A Division of Vermaverse OPC Private Limited